When you ask practitioners why they retain you, I’ll bet sooner or later they’ll say something like “He/she has such expertise.” It seems...

Have you ever had a barber or hairstylist you could always count on to do an excellent job and then, one day, you learned that this very...

​ When I was working at SC Johnson, one of my managers had a marvelous way of making hard decisions seem easy. I didn’t always agree with...